FAQ's
Where is the Rock Solid Fitness Equipment based?
We are an Irish company which started in Dublin Ireland, we currently do not have a physical store. All of our products are available to purchase online and are shipped out directly from our warehouse.
How long does delivery normally take?
We aim to have products out for delivery the same day if ordered before 12 noon or next day if ordered after. For larger orders it can take 2-3 working days.
Does the fitness equipment come assembled?
Our fitness equipment comes flat packed and involves some assembly. We are able to assemble the equipment for you at an additional cost. Please contact us on 0852619430 or email info@rocksoldfitness.ie for a quote on assembly.
Do I pay customs charges?
On deliveries in all of Ireland, there are no additional costs. The price you pay on the website/on your quote is the total amount that you pay and there are no hidden fees. If you are making a purchase from the UK and concerned about customs charge please get in touch. We ship UK orders from Northern Ireland therefore there will be no customs charges. Contact sale@rocksolidfitness.ie if you are having any issues with the website.
Discounts on large orders?
Yes, we do discounts on large orders. Our website is setup to give you offers automatically when ordering multiple products. We also offer Home Gym Package Deals which are very popular and offer fantastic value for money.
You can email sales@rocksolidfitness.ie to get a quote for our best price
DELIVERY & RETURNS
PAYMENT
We accept all major credit cards: Visa, Mastercard, American Express and Maestro. Payments made online are processed through Wix Payments.
We can also accept bank transfer and PayPal on request. If you wish to pay by any alternative method, please get in touch.
All prices displayed on our website include VAT.
DELIVERY
We currently deliver all over the UK and Ireland. Shipping within NI is free and items can be purchased directly on our website. Collection from out warehouse is also free. For shipping rates to GB and ROI please contact us and we will provide a shipping quote.
If your purchase is in stock we will contact you in the next 1-3 working days to confirm shipment or a collection date and time.
If your purchase contains any pre-order items, please check the specific product details on our website for an estimated time of delivery. We will contact you to confirm a delivery or collection date nearer this time.
Please note, for delivery of multiple purchases, your shipment will be dispatched once all items are in stock. If you require some of your items sooner please contact us, there may be a delivery fee for splitting the delivery of your order. This does not apply to orders made for collection from our warehouse.
RETURN POLICY
If you change your mind you can return any undamaged product in its original packaging within 14 days of the date you receive it. We will exchange it or offer a refund based on the original payment method.
Please note, items that have been assembled in full or in part can be returned, within 14 days, for a percentage of the purchase price. The refund amount will be calculated based on the condition of the items.
In the unlikely event that you receive faulty goods please contact us immediately to resolve the problem.