FAQ's
What is the location of Rock Solid Fitness Equipment?
Rock Solid Fitness Equipment is an Irish company that originated in Dublin, Ireland. Currently, we DO NOT operate any physical retail stores. Instead, all of our high-quality products are conveniently available for online purchase, with direct shipping from our Irish based warehouse to your doorstep.
What is the typical delivery timeframe?
Our goal is to dispatch products for delivery on the same day if your order is placed before 12 noon. Orders received after this time will typically be dispatched the following day. For large orders, please allow 2-3 working days for delivery.
We would appreciate if you could allow 3-4 working days for your items to arrive before getting in contact with us.
Is the fitness equipment pre-assembled?
Our fitness equipment is shipped in a flat-packed condition and requires assembly. However, we do offer assembly services at an extra charge. For assembly inquiries and quotes, please feel free to reach out to us via email at info@rocksolidfitness.ie.
Will I incur customs charges?
For deliveries within all of Ireland, there are no extra expenses. The amount you see on the website or your quote is the total cost, and there are no concealed charges. If you are placing an order from the UK and have concerns about customs charges, please don't hesitate to contact us, there will be no customs charges. If you encounter any difficulties with the website, please reach out to sales@rocksolidfitness.ie
DELIVERY & RETURNS
PAYMENT
We accept all major credit cards: Visa, Mastercard, American Express and Maestro.
We can also accept bank transfer on request. If you wish to pay by any alternative method, please get in touch.
All prices displayed on our website include VAT.
DELIVERY
We currently deliver all over Ireland and the UK. For shipping rates to GB and ROI please enter your address at checkout.
If your purchase contains any pre-order items, please check the specific product details on our website for an estimated time of delivery. We will contact you to confirm a delivery or collection date nearer this time.
Please note, for delivery of multiple purchases, your shipment will be dispatched once all items are in stock. If you require some of your items sooner please contact us, there may be a delivery fee for splitting the delivery of your order. This does not apply to orders made for collection from our warehouse.
Re-delivery charges - where an item/items are unable to be delivered due to incorrect/incomplete address or access restrictions at the delivery location (for example locked gates) and the driver is unable to make contact with the customer, a redelivery charge will be charged by the delivery company.
Return Policy
If you have a change of heart, you have the option to return any undamaged product in its original packaging within 14 days from the date of receipt. We will gladly offer an exchange or provide a refund in accordance with the original payment method. We will not be responsible for the cost of return delivery.
Please be aware that items that have been fully or partially assembled may be eligible for return within 14 days, with the refund amount determined based on the condition of the items.
In the rare circumstance that you receive defective merchandise, please don't hesitate to get in touch with us promptly so that we can promptly address and resolve the issue.